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✅ Refund and Returns Policy – PVABay.com

Last Updated: June 14, 2025

At PVABay.com, we are committed to providing quality digital products, such as verified Gmail accounts, Google Voice numbers, and other digital services. Due to the nature of digital products, our refund and return policy is outlined clearly below:

🔐 1. Digital Product Nature

All our products are digitally delivered via email or your PVABay account dashboard. Once a digital product is delivered, it is considered used and non-returnable.

💸 2. Refund Eligibility

We offer refunds only under the following conditions:

  • The delivered account(s) is/are invalid or non-functional

  • You report the issue within 24 hours of delivery

  • You provide valid proof or screenshot showing the issue

If all conditions are met, we will offer:

  • ✅ A replacement account (preferred), or

  • ✅ A full refund in crypto (if replacement not possible)

⏱️ 3. Timeframe for Request

  • All refund or replacement requests must be submitted within 24 hours of receiving the product.

  • Requests made after 24 hours may be denied, except in rare technical exceptions.

❌ 4. Non-Refundable Cases

Refunds will NOT be issued in the following cases:

  • You purchased by mistake

  • You changed your mind after delivery

  • You failed to follow the provided instructions

  • You misused or altered the account after delivery

  • Delay due to blockchain confirmation (outside our control)

📧 5. How to Request a Refund

To request a refund, please contact our support team at:

Include the following details in your message:

  1. Order ID

  2. Date of Purchase

  3. Description of the problem

  4. Screenshot or video proof

We usually respond within 12 hours.

🔄 6. Replacement Policy

In most cases, we offer a free replacement instead of a refund. If a replacement is not possible due to stock issues, we will refund the equivalent crypto value to your provided wallet.

⚖️ 7. Legal & Compliance

Our refund policy follows fair digital trade practices and complies with international e-commerce standards for intangible goods.

Thank you for choosing PVABay.com. We aim to build trust and satisfaction with every order.

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