Common Queries Answered
How fast do you reply to messages on WhatsApp, Telegram, or Email?
We usually reply instantly when we’re online. If you message us during our break or offline hours, don’t worry—we’ll respond as soon as we’re back. We try our best to never keep you waiting too long.
What should I include when I contact support about a problem?
Please include the account email, password, your order number, and a short description of the issue. For example: 'sir, please check this account (email + password + issue)'. This helps us assist you faster.
Do I need to send my order number for support?
Yes. To locate your order quickly, always send your order number when contacting us. It helps us resolve your issue faster and with accuracy.
Which payment methods do you accept?
We accept all major cryptocurrencies including BTC, ETH, USDT, LTC, BCH, and other altcoins. We also accept Binance Pay. Please follow payment instructions shown at checkout.
How long does it take to deliver a custom area code account?
Custom area code accounts are not always ready in advance. When a customer places an order, we start creating them manually. It may take between 24 to 72 hours depending on the request.
My payment is still pending on the blockchain. What should I do?
If your crypto payment shows pending, please check your wallet. If the transaction hasn't confirmed on the blockchain, we won’t receive the money yet. Once confirmed, your order will be processed automatically.
What happens if my account gets disabled by Google?
We only create and deliver accounts—we don't control Google’s policies. If Google closes the account after 2–3 days, that’s beyond our control. However, we do offer a 48-hour guarantee, so if the issue occurs within 48 hours, we’ll replace it.
How long is my account guaranteed?
Each account comes with a 48-hour (2-day) guarantee from the moment you receive it. If any issue occurs within this period, we’ll gladly replace it free of charge.
What if I already used the account—can I still get a replacement?
No. Once you start using the account, the guarantee ends. We cannot replace accounts that were logged into and actively used. Please check the account first before using it for important work.
Should I contact you on all platforms at once?
Please contact us on only one platform (WhatsApp, Telegram, or Email). Messaging on multiple platforms causes delays and confusion. We respond promptly no matter which one you use.
What should I do if I change the recovery email, password, or any account details?
If you make any changes to the account—such as recovery email, recovery phone, password, or 2FA—you must inform us immediately with updated details. Without this, we won’t be able to verify or provide support if there’s a problem later.
Contact us
Telegram: pvabay
WhatsApp: +8801557306000
Telegram: pvabay
WhatsApp: +8801557306000
