Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Deliveries
We accept Perfect Money and Any Cryptocurrencies(BTC, BCH, ETH, LTC, USDT, Altcoins) and Binance Pay, Payeer, Alipay, Webmoney, AstroPay, AdvCash, Pyypl, Wise.
Please contact customer service to process your order manually.
Consult the product page for instructions.Some accounts require an overseas IP to log in, please check the network environment.If you still cannot log in, please contact customer service.
Please open https://pvabay.com/tracking and enter your order ID or email to query.
If you have not received the automatically shipped product, please check the trash can in your mailbox. If you still have not received it, please contact customer service.Some customized products are manually sent to your email address by customer service after preparing the account number, please pay attention to check.
For customized products, please communicate with customer service via email or Telegram about the delivery time.
Since each person’s purpose of use is different, no consultation on the use of the product will be provided.
After the user completes the first login and confirms that there is no problem with the account, the delivery is completed and the after-sales service ends.
If you need to swap an item
Returns and Exchanges
If you encounter payment or product delivery problems during the purchase process, please contact us through the following methods:
1. Text official WhatsApp +8801557306000.
2. Add official Telegram @pvabay.
3. Contact us by sending an email to the official email [email protected].
The products we sell are virtual card secret products. Once sold and the account matches the product description, we will
Returns, exchanges and refunds cannot be provided, and sold accounts will not be recycled.
If you have any concerns about this or disagree with this policy, please consider carefully before purchasing. We are very grateful for your understanding and support and will continue to improve our services to provide you with a better shopping experience.
We are very sorry for the inconvenience. We attach great importance to our customers’ shopping experience and satisfaction. If the product you receive does not match the product description, please contact us in time and we will handle it as soon as possible.
You can tell us your order number and problem details through our customer service channels (such as Telegram chat, email, etc.), and we will verify and provide solutions as soon as possible, including returns, exchanges, or refunds. We will do our best to solve the problem and ensure you get a satisfactory solution.
Thank you again for your support and understanding. We will continue to improve our service quality and provide you with a better shopping experience.
If the account you received cannot be used, please first check whether the username and password you entered are correct. If you’ve confirmed that the information you entered is correct but you still can’t log in, try the following solutions:
Confirm whether the proxy network connection is normal: Please confirm whether your network connection is normal and try to log in again.
Change browsers or devices: Sometimes, a specific browser or device may have compatibility issues that prevent you from logging in. You can try logging in on another browser or device.
Contact customer service: If you have tried the above solutions and still cannot solve the problem, please contact our customer service team in time and we will solve the problem for you as soon as possible. Please provide your order number and a detailed description of the problem so we can better assist you.
We attach great importance to your shopping experience and satisfaction, if the account you receive cannot be used, please do not hesitate to contact us as soon as possible. We will do our best to provide you with a satisfactory solution.
If it is within the product warranty period, please contact customer service and we will replace it for you free of charge.
Virtual products cannot be returned or exchanged after use.
Our accounts are considered eligible for delivery as long as they meet the functional standards listed in the product description. Therefore, we cannot accept refund requests on the basis that the account has been used.
We attach great importance to our customers’ shopping experience and satisfaction. If you have any concerns about the functionality of your account, please read the product description and FAQ carefully before purchasing. If you still have questions after purchasing, please contact our customer service team immediately and we will solve the problem for you as soon as possible.
Thank you very much for your attention to our products.If the item is sold out, we accept pre-orders.