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Common Queries answered

Common Problem

Most of our account numbers are automatically displayed on the billing page and sent to your email after you pay.

For customized accounts, when we prepare your order, it will be manually shipped to your email address.

Most of our account products are guaranteed for the first time.Within 24 hours after purchase, if there is any quality problem, we will replace it.There is no return service for virtual products.

If you do not receive the card account information in your email, please contact customer service to obtain it.

You can enter your order number on the Tracking page to check.

We take customer experience and satisfaction very seriously, so we offer a variety of customer support channels, including:

  1. On our website you can find a dedicated Help Center page with answers and solutions to frequently asked questions.

  2. If you can’t find the answer you need, you can chat directly with our customer service representatives through our online customer service system, and they will be happy to serve you.

  3. You can also contact us by email or phone. Our customer service team will respond to your questions and concerns as quickly as possible.

Customer service online hours: 07:00 ~ 23:00. Just leave a message outside the time. We will reply as soon as possible the next day.
Before asking questions, please be sure to read the product description and the instructions for use on each major platform.

Please send the order number to customer service for free replacement.

Please use a clean IP address to log in. If you have multiple accounts, please avoid linking them.

If you customize the product, please communicate with the customer about the delivery time.If it is shipped automatically, it usually arrives in seconds.

Usually, virtual products will be replaced within 24 hours if there are quality problems.Virtual products cannot be returned.

Please contact customer service to change

Yes, you can contact customer service to customize the product.

After receiving the account, please change the password as soon as possible, turn on the two-step verification or bind it to your mobile phone number.

Before asking questions, please be sure to read the product description and the instructions for use on each major platform.
Provide the purchase order number, submit the problem account information, take a screenshot of the problem, environment information (IP, language, time zone, etc.), organize it into a file (Excel, txt) and attach the reason for the problem.
Be sure to leave valid contact information (email is recommended) .
After-sales service, please make sure whether your order is within the after-sales rules. For specific after-sales rules, please check the details page of each product (after-sales issues). We will not provide after-sales service for items outside the after-sales rules. Thank you for your understanding!
Customer service may not be online all the time. Once online, all feedback will be processed as soon as possible. If you cannot provide timely feedback, please wait patiently for a certain period of time. Thank you for your understanding!

Since everyone has different uses, we do not provide any consultation on product use.

Please log in and check the use as soon as possible after purchasing the account. If the account is purchased after the after-sales period, it will be deemed to have been used by default. Any problems caused by use will not be after-sales service. The usage is self-tested and long-term login is not guaranteed. If you use it for a period of time, your account will be blocked or other problems will occur. You bear it at your own risk and we are not responsible for after-sales service.

Still need help?

Contact us

Telegram: pvabay
WhatsApp: +8801557306000

Telegram: pvabay
WhatsApp: +8801557306000

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On all orders above $5

48 Hours Replacements

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International Warranty

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Cryptocurrency / Perfect Money